Asking your customers for feedback is one of the most important actions you can take as a local business owner. But why exactly is it so important?
We’re here to showcase the top reasons why asking for feedback is essential for the happiness of your customers and the success of your local business.
1. Customers will be happier
Not only will they be happier that you took action on what’s important to them, but they will feel valued and involved. And who doesn’t want to feel valued as a customer? This will result in them returning to work with you again and eventually becoming loyal customers.
2. Your business and services will constantly improve
If you consistently ask for feedback and then improve your services based on that feedback from customers, your services and business as a whole will constantly improve. Engaging in two-way communication with customers means you’ll always have a pulse on what’s working for them and what you can change to make them happier — resulting in an overall better customer experience.
3. Remain aware of trends in your industry
If you are receiving feedback from your clients on a regular basis you’ll be kept in the loop on what’s changing and new in your industry. You’ll more quickly be able to pivot and incorporate these updates into your business than if you hadn’t asked at all!
4. Allows you to collect data that can help you make business decisions
Customer feedback is one of the most reliable markers to base decisions on. This feedback will allow you to understand your customers better and make decisions for your local business that fit the needs of your customers.
5. It will result in getting more customers
Public customer feedback online is a resource that future potential customers will view and take into account when looking to work for you or others in your field. When you’re regularly asking for customer feedback and then incorporating the feedback into your local business to make improvements in your services you will get more and more positive reviews — ultimately resulting in getting more customers.
Gathering customer feedback shows your customers that you value their opinions and are willing to make changes to improve their experiences. Don’t be afraid to ask!
Fuzey can help you streamline the process of asking your customer for feedback, and make it efficient for you while maximising the chances of obtaining a response.
If you're eager to learn more, check out our website www.getfuzey.com or book a demo clicking the button below.