Got questions?

Your Fuzey number is listed in your Settings page under Account Overview.

You can, though this is a lengthy process, and you’ll lose your number from your current SIM card. To proceed, we’ll need your PAC code, which you can request from your current carrier. If you’d like to find out more, contact your Fuzey Account Manager and they will assist you.

WhatsApp Business is a professional WhatsApp account which you can apply through your Fuzey Account Manager. Please provide your Facebook Business ID and they will submit an application for your business.

To connect Facebook Messenger, head to the integrations hub in your Settings page and click “Connect” in the Facebook Messenger box.

To connect Instagram Messenger, head to the integrations hub in your Settings page and click “Connect” in the Instagram Messenger box.

Three things need to be true to allow you to connect your IG account to your Fuzey account:
1. You need to be have an Instagram Business account
2. Your Instagram Business account needs to be connected to your Facebook Business account, and
3. You need to be the admin of that account on your Facebook Business settings page.

You can edit all of your templates in the Templates tab within Settings.

You can make calls using Fuzey by opening a conversation with a contact in the Inbox, and clicking the “phone” icon in the top right hand corner of the page. This will dial the contact as well as the agent whom is assigned to the conversation.

This depends on the package you’ve signed up for with Fuzey. For each plan, there’s a set number of active SMS conversations that is included on a  monthly basis. This accounts for any communication between your team and a contact within Fuzey.
‍
The allowances include:
- Starter: 50
- Growth: 100
- Professional: 250 

Beyond these levels, SMS charges are applicable as per our telecoms partner, Twilio. Rates can be found here.

There are a few things to check here - firstly, are all the customers to whom you want to send a campaign set to “subscribed” under marketing preferences? Secondly, are they all captured under the appropriate tag? If both are true, you can create an audience with all the customers you’d like added, and send them a campaign.

To connect Xero, head to the integrations hub in your Settings page and click “Connect” in the Xero box.

To connect Quickbooks, head to the integrations hub in your Settings page and click “Connect” in the Quickbooks box.

Try disconnecting and reconnecting your accounting / invoicing software and reattempt, as sometimes the integration needs to re-sync! If that doesn’t work, please contact your Fuzey Account Manager and we'll get you back up and running ASAP.

You can upload your customers into Fuzey in the Contacts page - which allows you to upload a CSV file containing all of your customers. Please note that if you don’t use the exact format provided in the sample CSV, the upload may fail, so best to copy and paste your contacts into that spreadsheet.

You can search for your customers in the Contacts page, or in your Inbox. Our search feature allows you to search by phone number, first name, or last name.

To delete a contact, please request this from your Fuzey Account Manager.

You can delete tags from a contact by clicking “Edit contact” in the Contacts page, which you’ll find in the triple dots (…). Once you’ve popped up the contact, you can edit any of the tags therein.

You need to add it to the header code of your master page in your website editor page. To learn more, check out this article on our blog.

To generate the code for your website widget, simply request from your Fuzey Account Manager and we'll get you set up ASAP.