Now EV, an electric charge-point installation specialist based in Leighton Buzzard, Bedfordshire, started in 2021 to service the rapidly growing EV car market.
As a Director of a growing business, Michael Harryman was finding himself increasingly busy with new work, and needed a way to manage his inbound customer channels.
At the same time, he was keen to find a way to grow his customer base as efficiently as possible.
Michael was also searching for a way to ensure he was paid in-full and on-time for his work, while ensuring a positive customer experience.
Fuzey integrated Now EV’s SMS and WhatsApp customer conversations all in one place. This new set-up makes it easier for the entire team to collaborate and manage conversations across multiple platforms.
The introduction of in-built review links has meant that Michael has a steady stream of inbound work, so much so he’s hiring additional team-members. In the first six months of using Fuzey, Mike was able to multiply his online reviews 5.7x, which in turn meant he was getting 1.7x the page views - more business!
Fuzey also allowed Now EV to take payments through the Fuzey app, utilising its open banking infrastructure to ensure faster cash flow and easily traceable payments. By integrating with Xero, Fuzey ensures invoices are automatically created for each transaction, saving Michael even more time.
“The team are incredible. As a new business when I first joined Fuzey I learned a lot from them in regards to customer service and customer management.”
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