Keyloop WhatsApp integration for dealerships
Fuzey connects your Keyloop DMS to WhatsApp, so every message is answered from the real customer, vehicle and service record — and every booking goes back into Keyloop, not a notepad.
What the Keyloop integration does
Keyloop is a native Fuzey integration, so there is no second inbox to watch and no nightly export to trust. The data your DMS already holds appears where the customer actually is: inside the WhatsApp conversation. Sales can see the vehicle a customer is asking about, its price, its history and its status without leaving the chat. Service can confirm what a vehicle is due and book it there and then.
It works the other way too. Keyloop events trigger messages, and outcomes from the conversation — bookings, updated contact details, notes — flow back to the record your team already uses.
What data flows between Keyloop and WhatsApp
Customer records
Messages are matched to the customer already held in Keyloop, so nobody retypes a name, number or address to start a conversation.
Vehicle and stock detail
Registration, spec, price and availability sit next to the chat, so the reply is right first time instead of 'let me check and come back to you'.
Service history
Advisors can see what was done last time and what is due now, rather than asking the customer to repeat their own history.
Bookings
Test drives, service slots and workshop appointments agreed over WhatsApp land in the right place in Keyloop.
Conversation outcomes
Notes, contact updates and the reason for contact are written back against the record, not stranded in a chat thread.
Permissioned access
Your group agrees which Keyloop fields are shared during setup, and the integration is built against Keyloop's supported interfaces.
Keyloop-triggered automations and campaigns
- MOT and service due dates in Keyloop trigger a WhatsApp reminder with a booking link attached
- A vehicle health check raised in the workshop becomes a message the customer can approve in a tap
- A vehicle marked as sold starts the handover and delivery updates automatically
- Finance and warranty renewal dates prompt the conversation before the customer shops elsewhere
- Campaign audiences are selected off live Keyloop fields, so nobody builds a list by hand
What changes for each department
Sales
Stock and price questions answered in seconds from the real record, with test drives booked into Keyloop from the same thread.
Service
Reminders, health check approvals and rebooking handled over WhatsApp, with the slot written straight back to the DMS.
Marketing
Campaigns run to customers who genuinely qualify — service due, MOT expiring, finance ending — using live Keyloop data.
A Keyloop approved partner
Fuzey is listed on the Keyloop approved partners directory. That matters for two reasons: the integration is built against Keyloop's supported interfaces rather than a workaround, and your group is not left to broker the connection on its own.
Getting set up
- Week 1 — We agree the Keyloop data scope with your group and connect the integration.
- Week 2 — WhatsApp Business approval, templates and automations mapped to your Keyloop events.
- Week 3 — Go live across sales and aftersales, with reporting on replies, bookings and revenue.
Frequently asked questions
Does Fuzey integrate with Keyloop?
Yes. Fuzey is a Keyloop approved partner and Keyloop is a native Fuzey integration. Customer, vehicle, service and booking data flows between Keyloop and Fuzey, so conversations on WhatsApp are tied to the real DMS record rather than a separate contact list.
What is a Keyloop WhatsApp integration?
It connects your Keyloop DMS to WhatsApp Business. Incoming messages are matched to the customer and vehicle already held in Keyloop, advisors reply with the real record in front of them, and bookings and notes pass back into the DMS instead of sitting in a chat thread.
What Keyloop data can Fuzey use?
Customer contact records, vehicle details and registrations, service history, stock and pricing, and booking or appointment data — subject to the permissions your group agrees during setup.
Can Keyloop events trigger messages automatically?
Yes. A vehicle marked as sold, a service marked complete, an MOT falling due or a vehicle health check raised in Keyloop can each trigger a WhatsApp message with the right detail and a booking link attached.
Can I run campaigns to a Keyloop audience?
Yes. Campaign audiences are selected straight off live Keyloop fields, so service reminders, MOT prompts and finance renewals go to the customers who actually qualify without anyone exporting a spreadsheet.
Is Fuzey a Keyloop approved partner?
Yes. Fuzey is listed on the Keyloop approved partners directory, which means the integration is built against Keyloop's supported interfaces rather than a workaround.
How long does the Keyloop integration take to go live?
Most dealer groups are live in two to three weeks, including the Keyloop connection, WhatsApp Business approval, brand voice setup and team training.
Does it work alongside other DMS platforms?
Yes. Fuzey also integrates with Pinewood, BMW AWP, Cooper Solutions and other dealership systems, so mixed-DMS groups can run one inbox across every site.
