DoneDeal: leads worked the moment they arrive

The trouble with marketplace leads is they are easy to miss. They land in an inbox that gets checked when someone has a minute, and that minute is rarely the minute the customer sent it.

What the integration gives you

Fuzey brings DoneDeal in as a Native integration. Every DoneDeal lead is captured and worked the moment it arrives, over WhatsApp, with an instant first reply and a route to a booking.

The lead does not wait for someone to open an email. It starts a conversation immediately, so the customer is already engaged by the time a salesperson picks it up.

Why it matters on the shop floor

Momentum is everything with a marketplace lead. A customer who gets a quick, useful reply keeps shopping with you. A customer who gets silence shops somewhere else and rarely comes back.

It also means the team is not racing to clear a backlog of enquiries. Leads arrive one at a time and are handled one at a time, in the order they came in, which is how a pipeline is supposed to work.

A DoneDeal lead is hot for about ten minutes. The dealership that replies in ten minutes is the one that gets the sale.

How it fits the day to day

Sales spend their time talking to customers who already replied, rather than chasing the ones who have not. The pipeline reflects what is actually happening, not what was in the inbox at lunchtime.

Because it is Native, DoneDeal leads flow straight into Fuzey and get the same treatment as every other enquiry, with no extra steps.