An AI answering service that actually closes the enquiry
Not a voicemail. Not a script-reading call centre. Fuzey answers every call, WhatsApp and web enquiry in seconds, quotes live stock, books the appointment and takes a deposit — all before your BDC opens.
Handles voice, WhatsApp, Instagram, Facebook, web chat and SMS.
Traditional answering service vs Fuzey
| Human call centre | Fuzey AI | |
|---|---|---|
| Pick-up time | 20–60 seconds | Under 3 seconds |
| Hours covered | Business hours + surcharge | 24 / 7 / 365 |
| Checks live stock | No | Yes |
| Books into DMS | No — takes a message | Yes — Keyloop, Pinewood, Cooper Solutions, BMW AWP |
| Takes deposits | No | Yes — via Stripe |
| Cost per 1,000 enquiries | £3,000+ | Flat monthly fee |
What the agent does on every call
Greets in your brand voice
Trained on your dealership name, tone and script — buyers hear a natural voice, not a robot.
Qualifies the enquiry
Budget, part-exchange, finance intent, timeline and preferred contact method — captured every time.
Quotes live stock
Pulls inventory from AutoTrader, CarGurus, Motors and your website. No stale prices, no guessing.
Books the appointment
Test drive, valuation, service or MOT — dropped into your DMS calendar with a confirmation SMS.
Takes a deposit
Reserves the car with a Stripe payment link before the buyer hangs up.
Hands off cleanly
Escalates to a named human with a full transcript when the deal is warm.
Built for every enquiry your dealership receives
- New car test drive requests
- Used stock availability and part-ex valuations
- Finance and PCP quotes
- Service and MOT bookings
- Parts availability and courtesy car requests
- Recall notifications and follow-up
What dealers see after switching
Frequently asked questions
How is an AI answering service different from a call centre?
A call centre reads a script and takes a message. Fuzey's AI answering service actually resolves the enquiry — checks stock, quotes finance, books the test drive into your DMS and takes a deposit if needed. No callback required.
Does it answer calls in a natural voice?
Yes. The agent uses a natural conversational voice with sub-3-second response latency and dealership-trained vocabulary — trims, engines, part-ex, PCP, MOT, courtesy car.
What happens if it can't answer a question?
It escalates. The call, WhatsApp thread or web chat is transferred to a named person on your team with a full summary of what the buyer asked and what was already offered.
Does it work outside opening hours?
Yes — evenings, weekends and public holidays. Around 60% of enquiries Fuzey handles for dealer groups arrive outside 9-to-5, and every one is answered.
How much does it cost?
Priced per dealership location, not per call. Most groups pay less than a single BDC salary and handle 5-10× the volume. See our WhatsApp and SMS pricing for message rates.
Is my data secure?
Yes. Fuzey is GDPR compliant with EU data residency, SOC 2 controls and role-based access for your team.
