An AI answering service that actually closes the enquiry
Not a voicemail. Not a script-reading call centre. Fuzey answers every call, WhatsApp and web enquiry in seconds, quotes live stock, books the appointment and takes a deposit — all before your BDC opens.
Handles voice, WhatsApp, Instagram, Facebook, web chat and SMS.
Traditional answering service vs Fuzey
| Human call centre | Fuzey AI | |
|---|---|---|
| Pick-up time | 20–60 seconds | Under 3 seconds |
| Hours covered | Business hours + surcharge | 24 / 7 / 365 |
| Checks live stock | No | Yes |
| Books into DMS | No — takes a message | Yes — Keyloop, Pinewood, Cooper Solutions, BMW AWP |
| Takes deposits | No | Yes — via Stripe |
| Cost per 1,000 enquiries | £3,000+ | Flat monthly fee |
Using Keyloop? See how the Keyloop WhatsApp integration books straight into your DMS.
What the agent does on every call
Greets in your brand voice
Trained on your dealership name, tone and script — buyers hear a natural voice, not a robot.
Qualifies the enquiry
Budget, part-exchange, finance intent, timeline and preferred contact method — captured every time.
Quotes live stock
Pulls inventory from AutoTrader, CarGurus, Motors and your website. No stale prices, no guessing.
Books the appointment
Test drive, valuation, service or MOT — dropped into your DMS calendar with a confirmation SMS.
Takes a deposit
Reserves the car with a Stripe payment link before the buyer hangs up.
Hands off cleanly
Escalates to a named human with a full transcript when the deal is warm.
Built for every enquiry your dealership receives
- New car test drive requests
- Used stock availability and part-ex valuations
- Finance and PCP quotes
- Service and MOT bookings
- Parts availability and courtesy car requests
- Recall notifications and follow-up
What dealers see after switching
Frequently asked questions
How is an AI answering service different from a call centre?
A call centre reads a script and takes a message. Fuzey's AI answering service actually resolves the enquiry — checks stock, quotes finance, books the test drive into your DMS and takes a deposit if needed. No callback required.
Does it answer calls in a natural voice?
Yes. The agent uses a natural conversational voice with sub-3-second response latency and dealership-trained vocabulary — trims, engines, part-ex, PCP, MOT, courtesy car.
What happens if it can't answer a question?
It escalates. The call, WhatsApp thread or web chat is transferred to a named person on your team with a full summary of what the buyer asked and what was already offered.
Does it work outside opening hours?
Yes — evenings, weekends and public holidays. Around 60% of enquiries Fuzey handles for dealer groups arrive outside 9-to-5, and every one is answered.
How much does it cost?
Priced per dealership location, not per call. Most groups pay less than a single BDC salary and handle 5-10× the volume. See our WhatsApp and SMS pricing for message rates.
Is my data secure?
Yes. Fuzey is GDPR compliant with EU data residency, SOC 2 controls and role-based access for your team.
