As a local business owner in the home trade sector, you know how important communicating with your leads and customers is. Responding quickly to your leads helps you increase your conversion rates, and take on more jobs. At the same time, getting back to your existing customers quickly is equally important, as it allows you to deliver a great customer service which will be rewarded by a positive review and a repeat customer.
However, it can be challenging to keep track of all the emails, SMS, WhatsApp & social media messages on the different platforms at a go. And this is where Fuzey's All-in-One Inbox comes in.
An All-in-One Inbox solution helps streamline your communication by consolidating all your customers' messages into one central location. You won't have to worry about missing important enquiries or losing track of important conversations.
In this blog post, we'll look at how adopting an All-in-One Inbox and leveraging the power of messaging can help you grow your home trade business. Let's get started!
Only dinosaurs use email...
With the rise of messaging platforms like WhatsApp and Facebook Messenger, more and more consumers are opting for instant communication over email. This preference change has also seen a shift in how businesses communicate with customers.
Messaging means more convenience and efficiency for plumbers, electricians, builders, and other business owners in the home trade sector. This is because messages have a high open rate of over 98% (compared to emails, with a significantly low rate of 20%). In addition, messaging boasts an extremely high reply rate of up to 45% (compared to just 5% for emails), making it a great option for getting in touch with current and potential clients. Here are some more reasons why you should leverage the power of messaging through an All-in-One Inbox solution.
Give your customers multiple options
An All-in-One Inbox gives you the luxury of being present on different platforms while managing all communications from a central place.
This means you're letting your prospects and customers choose where to get in touch with you, rather than limiting their options by being available only through one or two channels.
Giving your customers a choice goes a long way in increasing conversions.
First off, being able to get in touch on a platform they love and are already using might be a reason prospects choose you over a competitor.
Moreover, the chances of your responses going unread or without a reply are low, because you're letting your customers reach you on the platforms they're glued to all day!
Never miss a lead
You might worry that the downside of being present on different messaging and social platforms is having to keep tabs on all of them every day, which can be challenging and time consuming. However, this is where an All-in-One Inbox like Fuzey's comes into the game!
An All-in-One Inbox solution helps you centralise all your customer communications allowing you to respond promptly and efficiently from one single place.
Say goodbye to missed enquiries and opportunities for conversions, and to having to check 4-5 apps all the time!
Deliver premium customer service
Premium customer service is key to the growth and success of a home trade business. It determines customer satisfaction, loyalty, and retention, which in turn affects your business's general success and growth.
So, by having all customer communication in one place, your team can get a complete picture of each customer's history and needs. This, in turn, enhances the overall customer experience as your team is able to provide more personalised and efficient service, making your customers happy and satisfied.
Happy customers mean more repeat business, increased online customer reviews, and potential for business growth.
Get started with Fuzey's All-in-one inbox
Fuzey's All-in-One Inbox brings all your enquiries and customer conversations in one place. What are you waiting for? ⏰ Get started today!
Book a demo to learn more about how our All-in-One Inbox solution works and how Fuzey can help you scale your local business 🚀