Streamlining customer communication as a locksmith

Introduction

M.D. Lock & Key, a family-run business in the heart of Ireland, prides themselves on providing the highest quality locksmith and security service to a full range of clients, from domestic properties to full industrial security systems.

How it started

Killian D'Arcy, M.D. Lock & Key’s Division Manager, was searching for a way to streamline the company’s customer management systems.

When it comes to customer communications, Killian wanted to ensure visibility across the business for inbound leads via WhatsApp and other channels, including SMS and Webchat.

Improving the payment process was also one of M.D. Lock & Key’s goals, particularly around making the collection of deposits for new jobs as efficient as possible.

How Fuzey is helping

Fuzey integrated M.D. Lock & Key’s SMS and WhatsApp customer conversations all in one place.

This new set-up makes it easier for the entire team to collaborate and manage conversations across multiple platforms – and ensures that the team never misses an opportunity.

Additionally, Fuzey enabled M.D. Lock & Key to take payments through the Fuzey app, utilising its open banking infrastructure to ensure faster cash flow and minimal transaction fees for the business, while retaining a frictionless and professional customer experience.

“Fuzey has been a game changer for our business, and our team has benefited greatly from using the platform. Even when we encountered questions, its customer success team has been incredibly responsive and supportive – anytime we contacted them they have been top class.”

If this sounds intriguing, do not hesitate to get in touch at hello@getfuzey.com or book a demo filling the form below!