Remember when you used to ask people you know for references when you were looking for a new plumber, hairdresser, or dog groomer? Some...

Now that you understand the importance of customer feedback and why it’s beneficial it’s time to explore the different methods for...

Asking your customers for feedback is one of the most important actions you can take as a local business owner. But why exactly is it so...

Customers previously received business recommendations from their friends, family, and neighbours. The “word-of-mouth” method has...

Responding to online reviews helps businesses establish trust and credibility with customers. In fact, responding to your online reviews...

Online reviews have never been more important for local businesses than they are today. In a competitive marketplace, differentiating...