When you first start any business, there’s a good chance you will use your personal cell phone to communicate with customers and...

If you run a local business or SME that offers services to a particular geographical area, you probably spend a lot of time thinking...

Asking your customers for feedback is one of the most important actions you can take as a local business owner. But why exactly is it so...

Inquiring about customer feedback may give incredibly important insight into your business. How do you get started?

We’ve all heard the saying “put customers first,” but what exactly is customer-centricity? It involves putting the customer first and at...

You may have heard this before, but it’s true — it costs less to retain a customer than it does to acquire a new one. Whether you’re a...

Did you know that there are 23 billion texts sent worldwide each day? When customers value a quick response over a lengthy amount of...

We’re living in a time of instant gratification — where we can order food or transportation all from apps on our cell phones. As services...

These days, customer expectations are higher than ever; consumers today don’t just want good service and fair prices, they want speed -...